Customer Assistance Specialist ( Full Time )

The Customer Assistance Specialist is responsible for handling communications from Saab Official Service Centers (OSC’s), Saab owners, Business to Business and Retail customers.  This includes providing assistance in placing parts orders, specifying parts applications and resolving all types of customer issues, complaints and inquiries, in a timely manner. Position is located in Bethlehem, PA. Roles […]

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Required Qualifications

• Seasoned customer service professional with a minimum of 2 years of experience in the automotive parts industry.
• Proficient with web applications, computers (Microsoft Office Suite and Outlook)
• Excellent telephone skills
• Associate degree in Technical, Business or related field
• Ability to communicate confidently, politely and sincerely with customers by electronic means, letter or telephone
• Excellent listening and problem-solving skills
• Exceptional verbal and written communication skills
• Excellent interpersonal skills to work effectively with others
• Saab product knowledge including knowledge of the Saab Electronic Parts Catalog (EPC) to help guide customers to specific parts

Preferred Qualifications and Skills

• Bachelor’s  or technical degree
• Saab technical background
• Automotive Service Excellence (ASE) certification

Please send resumes and cover letters to Cynthia Bias-Emanuel at the email address cynthia.biasemanuel@orioautoparts.com